Question 1

What is the Purrenza Grooming Stand?

Accepted Answer

It is a lightweight, elevated grooming surface for cats. The top is a breathable mesh panel with openings positioned so your cat's legs can hang through, which helps keep the paws accessible while your cat is supported on the frame. It is designed to give you a dedicated place for routine grooming instead of balancing your cat on a lap, a bath edge or a worktop.

Question 2

What grooming tasks can I use it for?

Accepted Answer

It is designed for everyday routines: bathing, nail trimming, brushing, paw care and general tidying up. Anything that is easier when your cat is supported at a comfortable working height and you can use both hands.

Question 3

Can I use it during bath time?

Accepted Answer

Yes. The open mesh surface allows water to pass through and is designed to dry quickly afterwards. Place the stand on a stable, level surface, keep one hand on your cat where needed, and allow the mesh and frame to dry thoroughly after use.

Question 4

Can I use it for nail trimming?

Accepted Answer

Yes — this is one of the main reasons it exists. With your cat supported on the mesh and the legs positioned through the openings, the paws stay easier to reach, so you are not repeatedly repositioning your cat between each claw. Always work at your cat's pace and stop if they become distressed.

Question 5

Does it fold for storage?

Accepted Answer

Yes. The frame is designed to fold down after grooming so the stand can be stored flat against a wall, in a cupboard or beside the bath rather than left out permanently.

Question 6

How do I clean it?

Accepted Answer

Wipe the frame with a soft damp cloth and let both the frame and the mesh dry thoroughly after any wet use. Verified supplier washing instructions for the mesh will be published here as soon as they are confirmed — until then we recommend rinsing and air drying rather than machine washing.

Question 7

Which colour should I choose?

Accepted Answer

Purely personal preference — Pink, Blue and Black are the same product. Pink and Blue show water marks less obviously against a light bathroom, while Black tends to blend into darker interiors. Each colour has its own photograph in the gallery so you can see the finish.

Question 8

Is it suitable for every cat?

Accepted Answer

It is designed for routine home grooming of adult cats that can be handled calmly. Every cat is different, and we cannot promise that any product will keep a particular cat still or relaxed. Introduce the stand gradually, keep first sessions short, and never leave a pet unattended on an elevated grooming product.

Question 9

Where can I find the exact dimensions and materials?

Accepted Answer

Full specifications are listed in the Product Details section on the product page. We only publish measurements, weight limits and material names once they have been confirmed with our supplier, so any field you cannot see yet is simply one we have not verified — we would rather show nothing than guess.

Question 10

Is it safe to use on a wet bathroom floor?

Accepted Answer

Always set the stand up on a stable, level surface and check that the frame is fully open and locked before placing your cat on it. Inspect the stand before each use and stop using it if any part looks damaged, bent or unstable.

Question 11

How do I place an order?

Accepted Answer

Choose your colour and quantity on the product page, add the stand to your cart, then continue to secure checkout. You will enter your email, name, shipping address and payment details, and you will see the item, variant, quantity, shipping cost and total before you pay.

Question 12

Will I receive an order confirmation?

Accepted Answer

Yes. Once payment is confirmed by our payment provider you will see an order confirmation page and receive a confirmation email at the address you entered at checkout. If it has not arrived within a few minutes, please check your spam or promotions folder before contacting us.

Question 13

Can I change my order after placing it?

Accepted Answer

Email contact@purrenza.store as soon as possible with your order number and the change you need. We will always try to help, but once fulfilment has begun we may not be able to amend items, quantities or addresses.

Question 14

Can I cancel my order?

Accepted Answer

If your order has not yet been dispatched, contact us and we will cancel it and refund the payment. If it has already been dispatched, the order can be handled as a return once it arrives, in line with our Returns & Refunds Policy and your statutory rights.

Question 15

I did not receive an order number. What now?

Accepted Answer

Email contact@purrenza.store from the email address you used at checkout and include the approximate date and time of your order plus the name on the payment. We will locate the order for you.

Question 16

Which payment methods do you accept?

Accepted Answer

Payments are processed securely through Stripe. The payment methods available to you are shown at checkout and depend on your country and device.

Question 17

Is my payment information secure?

Accepted Answer

Payments are processed securely through Stripe. Purrenza does not store complete raw card details. Card data is submitted directly to our payment provider, and we receive only the information needed to identify and fulfil your order.

Question 18

Which currency am I charged in?

Accepted Answer

Prices are shown and charged in pounds sterling (GBP). If your card or bank account is held in another currency, your provider may apply its own conversion rate and fees, which are outside our control.

Question 19

My payment was declined — what should I do?

Accepted Answer

Declines are usually issued by your bank rather than by us. Check the card details, billing address and available balance, then try again or use a different payment method. If the problem continues, contact your bank.

Question 20

Do prices include tax?

Accepted Answer

Any taxes applied to your order are calculated and displayed at checkout before you pay. For international orders, import duties or taxes charged by the destination country are separate — see the Shipping Policy.

Question 21

Where do you ship?

Accepted Answer

Our primary market is the United Kingdom. We also ship to the United States and supported European destinations. The countries available to you are shown at checkout.

Question 22

How much does delivery cost?

Accepted Answer

Standard UK delivery is free. Shipping charges for the United States and Europe are shown clearly at checkout before payment — we never add shipping costs after you have paid.

Question 23

How long will my order take?

Accepted Answer

Processing normally takes 1–2 business days. Estimated delivery after dispatch is 5–6 business days (UK), 5–7 business days (US) and 5–6 business days (supported European destinations). These are estimates, not guarantees, and exclude weekends and applicable public holidays.

Question 24

How do I track my parcel?

Accepted Answer

You will receive tracking information by email when it becomes available. You can also use our Track Order page with your order number and email address to see the current status of your order.

Question 25

My tracking has not updated for several days.

Accepted Answer

Tracking can pause between carrier scans, particularly on international routes. If there has been no movement for several business days beyond the estimated window, email contact@purrenza.store with your order number and we will investigate with the carrier.

Question 26

What is your return window?

Accepted Answer

You may request an eligible return within 30 calendar days after delivery under our 30-day Purrenza Guarantee, subject to our Returns & Refunds Policy. This commercial guarantee is in addition to your mandatory statutory rights.

Question 27

How do I start a return?

Accepted Answer

Email contact@purrenza.store with your order number, the reason for the return and clear photos where relevant. We will confirm whether the return is eligible and send you the return instructions, including the return address, in writing.

Question 28

Who pays for return postage?

Accepted Answer

For voluntary change-of-mind returns you are normally responsible for return postage, unless we agree otherwise. If the product is faulty, damaged in transit, or the wrong item was supplied — or where applicable law requires it — Purrenza covers the return cost.

Question 29

My item arrived damaged or is faulty.

Accepted Answer

Please email contact@purrenza.store with your name, order number, a description of the issue and clear photographs. We will arrange a replacement, a repair where appropriate, or a refund in line with your rights.

Question 30

When will I receive my refund?

Accepted Answer

Once an approved return has been received and inspected, we issue the refund to the original payment method. Most refunds appear within 5–10 business days after being issued, depending on the payment provider.

Question 31

How do I contact Purrenza?

Accepted Answer

Email contact@purrenza.store or use the form on our contact page. Please include your order number if your question is about an existing order.

Question 32

How quickly do you reply?

Accepted Answer

We normally reply within 1–2 business days. Replies may take slightly longer around weekends and public holidays.

Question 33

Do you offer phone support?

Accepted Answer

Support is handled by email so that we have a written record of every order, address and return instruction. This keeps things accurate and easy to refer back to for both of us.

Question 34

Can I get help choosing?

Accepted Answer

Yes — email us with a bit of detail about your cat and your grooming routine and we will give you a straight answer, including if we think the product is not right for you.

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